The irony is clear: the most smartphone-dependent generations - Millennials and Gen Z - are also the least likely to pick up the phone instead of texting or emailing. It is generally recognized, with some exceptions, that young professionals have been conditioned to defer to non-verbal communication like text or email. These are the first generations never to have known life without them. Picking up the phone to have an actual conversation is anathema and counterintuitive to these 180 million young professionals; why talk when you can text or email?