Communication
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Change: Alter, Transform and Switch; To Become ...

: to make different in some particular : ALTER

: to make radically different : TRANSFORM

: to make a shift from one to another : SWITCH

: to become different

Ahh yes: “Alter, transform and switch, to become different’’.....these words resonate a lot in FIG’s evolution, we’re excited about a little bit of change (and a little apprehensive if we’re being honest!).

Change: Alter, Transform and Switch; To Become Different
Communication
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Technology Addiction: Yes, It's a Thing...

In her Wall Street Journal article: Digital Addictions Are Drowning Us in Dopamine, Dr, Lembke, a Stamford University professor and psychiatrist, talks about the scientific biological effects of addictions to our devices. It’s real folks. This is not FIG banging the drum of putting down our phones or any other technological apparatus and talking or connecting with our fellow human beings. No. This is concrete, physiological, measurable, science based fact that continuously interacting with our high-tech electronic leashes, gaming apparatuses and social media actually, physically, alters our brains to crave more of it, thereby de-incentivising us to engage with others on a human level.

Gasp, shock and awe!

Technology Addiction: Yes, It's a Thing...
Communication
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Mistakes: Perfectly Human

Mistakes. We all make them, we’re human beings and by definition 99.9% imperfect (with apologies to those of you who think otherwise), which results in, guess what? Mistakes (we make them hourly at FIG)! That gaffes, miscalculations and oversights are a part of our collective experience on this earth. Why (on earth!) is it so hard to admit to making mistakes, take responsibility for these human aberrations and move on after making a miscalculation or error? Hmmmm?

Mistakes: Perfectly Human
Communication
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Habits: The Good, The Bad, and the Intangible

We all have habits - some serve us well and some get in our way…...Google states: “A habit is a settled or regular tendency or practice, especially one that is hard to give up.” Establishing a habit usually takes about two weeks to become routine and is subsequently supported and reinforced by practicing it daily.

Habits: The Good, The Bad, and the Intangible
Communication
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Life Happens

Ever had a “Monday” on any day of the week? Ever had your day perfectly planned, scheduled and organized only to have all your intended “to-do’s”: meetings, calls, oh yeah, actual “work,” utterly blown up by an unexpected interruption, complication, interference? Ever had someone insert themselves into your day with their drama, troubles or lack of planning (real or self-inflicted), requiring you to shelve your carefully laid out day(s) and requiring you to stop whatever you’re doing for their fire drill?

Yeah, us too.

Life Happens

inter-office communication

It's True: Practice Makes Perfect

It's True: Practice Makes Perfect

Practice: Another one of those words we throw around theoretically a lot. We talk often about “practice” in this space, but we thought we’d break it down to brass tacks and talk about what it means in form and execution. Not necessarily the sexiest topic in the world, as it probably throws us back to tedious hours practing our piano scales or long hours in the hot sun at soccer practice - but it’s really really important nonetheless, especially in today’s fast-paced world, where we barely have time to think and where the expectation of immediate gratification is so rampant. That frankly odious statement, “practice makes perfect,” is in fact true - and we’re forgetting to do it with our professional relationships.

SO - why is practice so important? Well, in business, connecting, maintaining, sustaining and nurturing relationships is an indisputable necessity. Business is done because of relationships - full stop. Sadly, we have become complacent in remembering the importance of our colleagues to our businesses, deferring to connecting on social media or quick emails to stay caught up with their lives - which is a woeful substitute to actually, really and truly knowing someone. Media is one-dimensional. Humans are very very multidimensional. Letting ourselves be known can be scary, for sure! It requires some vulnerability in allowing the other to know us, and some curiosity on our part to know them: our integrity, our beliefs, what we stand for professionally, are we reliable, dependable, patient, pleasant, fun, maybe funny? Smart? Someone they’d like to do business with? Someone they feel comfortable inviting to their networks? Someone they wouldn’t hesitate to pick up the phone to refer a colleague to? If we all can agree that these relationships are important in business, then why are we talking about practice?

"Problem Children:" We All Have Them (Or ARE Them!)

"Problem Children:" We All Have Them (Or ARE Them!)

Who pops to mind? We can all relate to this characterization of personalities at work otherwise the phrase wouldn’t be relatable. Right?

To begin with, please know we use this term with sincerest and genuine affection - to torture an oft-repeated theme in these offerings - there are reasons for everything: even problem children.

We ALL can be problem children - we all are in some circles.

What does it mean? Taking the time to understand each others’ sometimes differing beliefs, divergences in approaches, viewpoints, world views, intentional or unintentional biases, how we “do things,” and are we introverts or extroverts? We all bring preconceptions with us to work. But, what if our office neighbor doesn’t share them and has a completely different set of standards, work ethics and values? What if their method of communication is contrary to ours? What if their priorities contrast with ours and are peculiar to us? Do we simply label them as “problems” or do we seek to understand the nexus of the differing behavior and refocus on the task, project or directive at hand? Is it easier to put people with nutty, offbeat or painful standpoints (in our opinion!) in a simple box and label them as problem children? Easier, maybe - but does it accomplish the goals of a shared, mutually beneficial outcome (whatever that outcome may be)? Not to belabor the point: we’re human beings, folks! We don’t stop becoming humans when we become employees

Disagreements: What to Do?

Disagreements: What to Do?

Ahhh yes, an unfortunate detail in living and working with other humans: those nettlesome disagreements. We all have them, not many of us enjoy the experience (although there are those who seem to thrive on conflict, but that’s a discussion for another day), and yet, periodic discord does in fact rear its head from time to time. Disagreements are not necessarily a bad thing, not at all. They can provide a forum to hear different points of view, distinctive, contrasting and sometimes off-beat attitudes, beliefs and worldviews which, when conducted constructively, create the potential to broaden our own minds and perceptions thus enabling us to expand our horizons and intellects. All good things. So why do so many of us avoid having healthy debates and run like our hair’s on fire to Dodge or otherwise sidestep having these kinds of exchanges?

Yep, there’s a reason (broken FIG record), and guess what they boil down to?? Feelings! Confrontations bring up all manner of feelings: discomfort, frustration, irritation, annoyance, fear, rage, blame, outrage, disdain, being attacked, not being heard, recognized, appreciated, none of which are particularly fun or associated with a positive experience. In fact, on the continuum of fun to unfun, these feelings rank pretty highly in the unfun column. But let’s dig into why, shall we?

It All Comes Back to Fear & Love

It All Comes Back to Fear & Love

Yep. We’re going to say it again: we don’t stop being human beings when we become employees (as a gentle reminder).

As humans, we all have emotions, which can sometimes manifest in some questionable approaches to employee to employee, supervisor to employee, and employee to supervisor behaviors, interactions, and exchanges. Have you noticed? As we’re fond of saying, there’s a reason for everything: emotions can get in the way of effective, concise and direct communication, which can then lead to our work environment becoming a place where feelings guide the professional space as opposed to thoughtful, intellectual, rational and intentional goals aimed at a common purpose and directive. Feelings can be illogical, mercurial, random and often incomprehensible. It’s just part of being human. As employees, however, we really need to be mindful of how feelings are very different from rational thought. Feelings are not analytical, impartial or judicious, all characteristics of a well run business.

The thing is (and not going all “kumbaya let’s give one another a hug” here), every single human emotion can be boiled down to two fundamental emotional sources: love and fear.

Elisabeth Kubler-Ross says: “There are only two emotions: love and fear. All positive emotions come from love, all negative emotions from fear. From love flows happiness, contentment, peace, and joy. From fear comes anger, hate, anxiety and guilt.” (OK, a little kumbaya. To add a bit of gravitas, The Atlantic and The Harvard Business Review among others, have published articles discussing love and fear in business, but you take our meaning).

SO. How do these two disparate emotions manifest at work?

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Just Pick Up the Phone!

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Just Pick Up the Phone!

The irony is clear: the most smartphone-dependent generations - Millennials and Gen Z - are also the least likely to pick up the phone instead of texting or emailing. It is generally recognized, with some exceptions, that young professionals have been conditioned to defer to non-verbal communication like text or email. These are the first generations never to have known life without them. Picking up the phone to have an actual conversation is anathema and counterintuitive to these 180 million young professionals; why talk when you can text or email?

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Millennials: 5 Steps to Make Now to Advance Your Career Faster

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Millennials: 5 Steps to Make Now to Advance Your Career Faster

Today’s professional world is rife with opportunities for entrepreneurs and self-starters to create the life they want if they work hard and leverage their connections. Between the gig economy and the large force of young professionals in the traditional workplace (a combination of Gen X, Gen Y [Millennials], and Gen Z), the way people perceive and achieve professional advancement is changing. However, with the millions of young people entering the workforce today, competition is fierce. Here are 5 steps young professionals can take to differentiate themselves from the competition and move toward quicker advancement, whether climbing a more traditional corporate ladder or pursuing the creation of their own business.

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Spring Cleaning: 5 Negative Social Habits to Throw Out Now

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Spring Cleaning: 5 Negative Social Habits to Throw Out Now

We all have our bad habits. We’re human, after all! However, another great part about being human is the fact that we can decide to work on our bad habits and grow out of them. One of the areas in which people have the most bad habits is in social interaction. Here are five of them you can start working on today.

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5 Generations in the Workplace: Who Are They?

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5 Generations in the Workplace: Who Are They?

For the first time ever, there are now 5 unique generations in the workplace. This comes with a vast array of challenges, especially when it comes to communication. These 5 generations are: